Spa Etiquette

The Heritage Retreat only employs qualified therapists who are fully trained in their field and able to offer you a completely professional treatment. Please arrive 10 minutes before your appointment time. For late arrivals we will try to complete as much of the treatment as possible in the remaining allocated time. 

Appointments are subject to a 24 hour cancellation policy. Cancelling with less than one hour’s notice OR failure to arrive for scheduled appointments will result in the full cost of the appointment being charged. Small group bookings and spa packages are subject to a 48 hour cancellation policy. 

Retreat packages and group bookings of 3 or more people require a 50% payment upfront to secure the appointment. All appointment times specified are guidelines only and do not include check-in and check-out. Please call before your appointment should you wish to include any extra treatments in order for us to allocate the correct amount of time to your appointment. Please switch cell phones off or to silent mode when entering The Heritage Retreat. 

The Heritage Retreat cannot be held responsible or liable in any way for the loss or damage to any of our clients personal belongings. Please let us know upon booking if you require acrylic or gel nails to be soaked off. This will require an extra 40 minutes and will incur an extra cost. Please bring along any Gift Vouchers that are required for your booking. You will need to hand these in on arrival. 

Gift vouchers are valid for 6 months from date of issue and must be utilized prior to the expiry date. Gift vouchers may not be redeemed for cash or used to purchase another gift voucher. 

All prices and information are subject to revision without prior notice. 

If you wish to leave gratuities as the result of an exceptional experience, these will be accepted with appreciation. Gratuities are left up to the discretion of the client and are not included in our prices, but often range from 10% to 20%. 

In order for you to enjoy the maximum and ongoing benefits from your treatments, your therapist may recommend products for you to use at home. At no time should you feel pressurised to purchase the products recommended, but please do take notice of the advice given to you. 

We reserve the right to refuse treatment to clients who arrive intoxicated or under the influence of illegal substances.


Our spa facilities is situated in the Heritage Center, Hillcrest and we specialize in varies Spa treatments. Contact us today for our latest promotions.  

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